Customer Support Representative Job. View all jobs

We are here to change the way how people can access the Financial market. Our mission is to make trading and investment social and simple. In SimplBit we are searching for the creative and proactive people to build innovative and ambitious fintech company.

As a Customer Support Representative you'll:

  • Receive and sort customer emails and respond to their queries via email, chat and phone.
  • Verify the accuracy of the data sent by our customers.
  • Track document exceptions.
  • Match documents and customers against databases when necessary.
  • Manage our groups in social networks and respond to their queries (Telegram, Facebook)
  • Provide sales assistance if needed (no cold calling).
  • Other tasks as required.

Some things we consider critical to succeeding in this role:

  • Excellent attention to details.
  • Upper-Intermediate English.
  • Good typing speed is a plus.
  • High level of responsibility.
  • Some prior work experience preferred.
  • Quick learner.